Herefordshire Carers Support Staff

Rachel Jan14 Rachel Wilkins
Team Manager
I am the Team Manager for the organisation and my main responsibility is to ensure that the role of Carers is universally recognised and that HCS fulfils its Mission. I also ensure the service runs efficiently including the production of multiple performance management reports.
Sharon Pugh
Carers Resource Lead
My main responsibilities are to assist the Team Manager with service planning and day-to-day operational issues and to supervise and manage Carer resources and the quality management system. My background is in health and social care having worked for the Acute Hospital Trust and Herefordshire Council Adult Services in a number of roles including Information, Quality and Performance Management and Commissioning.
I have lived in Hereford all my life and have also experienced being a family Carer.
Michelle Baillon
Service Support Officer
I am a Service Support Officer. My main responsibilities are manning our telephone enquiry line, registering Carers on our database and updating both the Short Breaks Database and various social media.
I trained and worked as a Staff Nurse many years ago before starting a family. I have worked as a volunteer support assistant at an Autistic Unit within a Specialist School . I also started and ran a support group for families who have children with Autism. I have worked as a Carer and am myself a Parent Carer to my son who has Autism and ADHD and Sensory Processing Disorder.
Lauren Jan14Lauren Keen

Service Support Officer
I have two roles within the organisation. Firstly, I’m a Service Support Officer where I support the day to day running of the office including keeping the website up to date along with Facebook and Twitter. I am also a Young Carer’s Sessional Worker at clubs where I am a gracious loser at both pool and connect four. ..
Dawn _August 2017Dawn Cater

I keep the accounts in order at HCS, providing financial info as and when required to enable the rest of the team to plan and control their activities, and ensure that payments are made on time and cash is collected when it is due.
I am an accountant by training, and carer by nature so this is my ideal job!


Helen Whitmore
Carer Resource Advisor
I am the Carer Resource Advisor for the North and West of the County, providing information, advice and one-to-one support for adult Carers in that area. I also facilitate the running of the Carers groups in Kington, Leominster, Weobley, Bodenham and Hereford City. I was a Secondary School teacher in Essex for over 25 years and moved to Herefordshire in 2007 looking for a lifestyle and career change. Before joining Herefordshire Carers Support in November 2010, I worked at Services for Independent Living, helping disabled people to gain information about Personal Budgets and assisting them to find the right support. I have first-hand experience of being a Carer, with all the challenges and barriers that can come with that role, having brought up my daughter who is now in her late 20’s and has cerebral palsy and learning difficulties.
Sally Preedy
Carer Resource Advisor
My role as Carer Resource Advisor is to provide information, advice, support and opportunities for adult carers within the county. I provide support for carers in an area of the County that runs from Bromyard in the North of the County, back towards Ledbury and Ross boundary and West towards Hereford and part of the City. I also facilitate and run the Adult Support Groups in Bromyard, Ledbury, and Leominster and share running the Hereford group with my colleagues, Helen and Jude. My previous working experience, that spanned a period of 25years, had been working within Adult Social Care, more specifically the provision of Domiciliary Care and Quality Assurance. Latterly, I worked with Age UK Hereford and Localities both as a Locality Manager and the Co-ordinator of Day Opportunities and Footcare Services.
Besides my work experiences, on a personal note, I have first-hand experience of being a parent carer for my 12 year old daughter who has a severe learning disability and know only too well the challenges my family and I encounter on a daily basis and as she gets older.
Jude July 16 Jude Loveridge
Carer Resource Advisor
I am the Carer Resource Advisor for South Hereford, Ross and the Golden Valley. I aim to provide information, advice, support and opportunities for adult carers within the county I facilitate the Carers Support Groups in Ross, Bodenham and co-facilitate the Carers in Mind group.
For the last 6 years I worked as a Family Support Worker for a charity in Gloucestershire. My role involved working with parents; helping them to look after their own wellbeing and find positive ways of caring for their families. Other jobs have involved mentoring Young Apprentices and supporting Traveller children and their families. I am a mum of four grown up children now spread around the country. Family life has always been precious to me. I am aware from personal and work experiences how much hard work goes into building strong relationships. We all need a bit of help at some time and everyone benefits from giving and receiving help.
Chrissy Dunlop
Training Co-Ordinator and Project Lead for Carers in Paid Employment.
I now have two roles within the organisation. Firstly, I am the Training Co-ordinator. My role is to to assess the training needs of Carers and to plan, implement and evaluate a programme of training to meet those needs. Secondly, I am the Project Lead for Carers in Paid Employment working to identify, recognise and promote the role of Carers with the 5 main employers in Herefordshire - Wye Valley Trust; West Mercia Police; Hoople; PGL and Westons Cider
Katherine Fellows
Independent Support Co-ordinator
I am the Co-ordinator for the Independent Support Service. We provide information, advice and support to families who are going through the EHC Assessment Process.
Ed Roberts
Young Adult Carers Support Co-ordinator
My role is supporting Young Carers aged 8-25 years. Fortnightly we have Young Carers Clubs in Leominster, Marden, Ross and Hereford where we make sure the Young Carers are able to chill out, join in on some structured activities and mainly have fun! We liaise with schools and attend meetings to support our Young Carers with their education. We also arrange fun trips and activities throughout the year.
Susan Brace
YC Community Development Worker
I'm the Young Carer Community Development Worker and promote identification, recognition and support of young people aged 8 - 25 years who have caring responsibilities. I am responsible for developing links with schools, colleges and other relevant organisations in local communities across Herefordshire to raise awareness of young carers. I also coordinate our Young Carer Clubs across the county, running activities and making sure everyone gets the chance to unwind and have some fun!

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