Rachel _2018

Rachel Wilkins

Team Manager

I am the Team Manager for the organisation and my main responsibility is to ensure that the role of Carers is universally recognised and that HCS fulfils its Mission. I also ensure the service runs efficiently including the production of multiple performance management reports.

Sharon Jan14

Sharon Pugh

Deputy Manager

My responsibilities include deputising for the Team Manager, assisting with service planning’ day-to-day operational issues, staff supervision and quality management.

I am also the lead for the Think Carer work stream which aims to increase Carer awareness amongst universal services and the community.

My background is in health and social care having worked for the Acute Hospital Trust and Herefordshire Council Adult Services in a number of roles including Information, Quality and Performance Management and Commissioning.

I have lived in Hereford all my life and have also experienced being a family Carer.

Michelle Baillon

Connecting Carers Advisor

I am one of two of the Connecting Carers Advisors. Our main responsibilities are connecting Carers to accurate information and advice and to signpost Carers to appropriate services, to encourage support and networking with other Carers and registering Carers on our database and to share various content on social media.

I trained and worked as a Staff Nurse many years ago and have done voluntary work in a variety of settings both here and abroad and have worked as a paid Care Worker. I am myself a Parent Carer for my son who has Autism, ADHD & Sensory Processing Disorder.

Lauren Keen

Communications and Marketing Coordinator

I have two roles within the organisation.

Firstly, I’m newly appointed as Herefordshire Carers Support’s Communications and Marketing Co-ordinator.  I have been working for Herefordshire Carers Support for over 4 years now and am very much looking forward to my new role.

I am also a Young Carer’s Sessional Worker at clubs where I am a gracious loser at both pool and connect four..

Dawn _2018

Dawn Cater


I keep the accounts in order at HCS, providing financial info as and when required to enable the rest of the team to plan and control their activities, and ensure that payments are made on time and cash is collected when it is due.
I am an accountant by training, and carer by nature so this is my ideal job!

Jude July 16

Jude Loveridge

Think Carer Advisor

Having worked for HCS for a couple of years now I have a better understanding of what life can be like for carers. I welcome the opportunity to raise awareness of Carers with universal services and the wider community. When we all begin to ‘Think Carer’ we become a more compassionate society; understanding the additional challenges that Carers face.

Chrissy _2018

Chrissy Dunlop

Connecting Carers Advisor

I have been with Herefordshire Carers Support for 9 years during which time I have held a number of positions.

I am now one of two of the Connecting Carers Advisors. Whose main responsibilities are; connecting Carers to accurate information and advice;  signposting Carers to appropriate services; encouraging support and networking with other Carers; registering Carers on our database and sharing various content on social media.

In my past life, I trained as a Staff Nurse and have previously worked as a Community Development Worker for Sure Start and Herefordshire Voluntary Action.

Katherine Nov 2014  2

Katherine Fellows

Independent Support Co-ordinator

With 15 years experience within SEN and social care I have worked for Herefordshire Carers Support (HCS) since 2014 as the project lead for the Independent Support Service. The service supports children and families within the Education Health and Care Planning (EHCP) process and provides information and guidance throughout the process to ensure that families are able to contribute and make informed decisions.

I also work closely with other local organisations such as NAS (National Autistic Society) Herefordshire and the local parent carer forum Parent Carer VOICE to ensure that the service reaches as broad an audience as possible and also to update these groups regarding local and national policy developments.


Ed Roberts

Young Adult Carers Support Co-ordinator

My role is supporting Young Carers aged 8-25 years. Fortnightly we have Young Carers Clubs in Leominster, Marden, Ross and Hereford where we make sure the Young Carers are able to chill out, join in on some structured activities and mainly have fun! We liaise with schools and attend meetings to support our Young Carers with their education. We also arrange fun trips and activities throughout the year.

Susan Brace

YC Community Development Worker

I’m the Young Carer Community Development Worker and promote identification, recognition and support of young people aged 8 – 25 years who have caring responsibilities. I am responsible for developing links with schools, colleges and other relevant organisations in local communities across Herefordshire to raise awareness of young carers. I also coordinate our Young Carer Clubs across the county, running activities and making sure everyone gets the chance to unwind and have some fun!