Chief Inspector of Hospitals asks people to tell him about the care provided by Wye Valley NHS Trust

28 July 2015

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England’s Chief Inspector of Hospitals is inviting members of the public to tell his inspection panel what they think of their local health services.

Their views and experiences will help inspectors decide what to look at when they inspect the trust. That information will be used to guide future inspections.

The trust is being inspected and given an overall rating under radical changes which have been introduced by the Care Quality Commission and it will be given an overall rating as a result of the inspection. The formal inspection of Wye Valley NHS Trust will start on 22 September 2015.

The Chief Inspector, Professor Sir Mike Richards, announced last year that he will lead significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.

To ensure the views of patients and the local community are properly heard, the inspectors will be at a listening event at the following venue:

Monday, 21 September at Hereford Town Hall, St Owens Street, Hereford, HR1 2PJ, starting at 6pm.

People are being encouraged to attend the listening events to tell the team about their experiences of care from the past year and to say where they would like to see improvements made in the future as well as find out more about the inspection.

Sir Mike said: “The inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.

“We know there is too much variation in quality – these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.

“Of course we will be talking to doctors and nurses, hospital managers and patients at the trust. But it is vital that we also hear the views of the people who have received care at the trust, or anyone who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.

“This is your opportunity to tell the team what you think, and make a difference to the NHS services in the local area.”

Sir Mike’s inspection team is expected to look in detail at eight key service areas: A&E; medical care (including frail elderly); surgery; intensive/critical care; maternity; paediatrics/children’s care; end of life care; and outpatients.

A full report of the inspectors’ findings from the trust inspection will be published by the Care Quality Commission. The trust will be one of the first to be given one of the following ratings:  Outstanding, Good, Requires improvement, Inadequate.

For media enquiries, contact regional engagement officer, Helen Gildersleeve, on 0191 233 3379. CQC’s press office can also be reached on 020 7448 9401 during office hours or out of hours on 07917 232 143.  

For general enquiries, call 03000 616161.  

More details about the listening events can be found at: http://www.cqc.org.uk/content/listening-event-wye-valley-nhs-trust

Anyone who is unable to attend the listening event but wishes to give their views to the inspection team can do this at any time by:

We’d appreciate it if you could include these details in any coverage as we are keen to reach as wide an audience as possible.

Anyone who is unable to attend the listening event but wishes to give their views to the inspection team can do this by email to enquiries@cqc.org.uk

While the listening events will not be open to the media, we will make sure there are other opportunities for journalists to talk to panel members about the inspection – please contact us and we will set something up for you. The listening event is being held to enable members of the public to share their experiences of care with members of the inspection team. These discussions will take place in small groups, and we want people to be able to talk safe in the knowledge that the confidences they are sharing will be respected.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, caring, well-led and responsive care, and we encourage care services to improve. We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.

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