As some of you may be aware, Herefordshire Council are currently in the process of redesigning and commissioning the home care service, which will be known as the Help to Live at Home service. In light of this, Herefordshire Council have begun a formal consultation with the service users currently in receipt of home care.
An online questionnaire was launched on Monday 6 June and Herefordshire Council will also be sending a questionnaire to all current service users . As well as service users, responses to the questionnaire are also welcomed from anybody else with an interest in the service including council employees, carers and the general public.
This is a large consultation process and Herefordshire Council will be contacting over 800 service users, therefore you may receive associated queries and questions. Clearly we do not wish to cause service users concern so if you are contacted please could you assist where possible and reassure people that any changes to the homecare service they currently receive will not take place until next summer and will not be implemented before they have been discussed directly with those affected.
If you or the service user has any further questions please direct these to the telephone number within the questionnaire. I would like to stress that this consultation will directly inform the decision making process and we would like to hear from as many people as possible.
The provider consultation will be launched and commence from the 22 June, this will be held at the Kindle Centre, 2-4pm, please advise by email on email@example.com as to whether you will be in attendance.
Amy Pitt, Joint Commissioning Better Care Fund Manager, Adults and Wellbeing
Tel: 01432 383758 | Mobile: 07792 881896