A True Story

A True Story

Anne called the office to ask about contingency planning following a recent rather traumatic experience.

Anne and her husband are isolated living in a very rural part of the County. Their nearest neighbours live more than 4 fields away. Anne has her own health conditions to manage as well as caring for her husband who has Alzheimer’s.

Recently, the phone lines and power went in their house due to old electrical wiring in their home.

Anne panicked when she discovered they were alone and there was no credit or charge on her mobile phone.  Anne thought if anything more serious should happen to either of them she wouldn’t be able to go for help (as she unable to walk) or call anyone for help.  She wouldn’t be able to send her husband for help as he wouldn’t be able to fully understand or remember what he would need to do due to his Alzheimer’s.  We discussed the CareLine system and Anne asked, ‘what happens if the electricity/phone line goes down’.  Did you know CareLine has a 3-day battery backup fitted?  We didn’t until now!

More information on what can help you in an emergency:

Did you know:

  • if you call 999 (from a mobile phone with charge) without any credit it will connect to emergency services – but it must have be charged.
  • Herefordshire Carers Support’s Emergency Card Scheme is designed to reassure the Carers and the person they care for that, in an emergency, help will be on the way.   The Carers Emergency Card Scheme is free to registered Carers.
  • Herefordshire Carers Support offer free Contingency Planning advice
  • If you have no mobile phone signal in an emergency you can use 112 SMS texts!  112 is the European-wide emergency number but it is also used outside of Europe.
  • emergencySMS service lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service where it will be passed to the emergency services.  Simply by sending an SMS message to 999 you can call for help and the emergency services will be able to reply to you.  You will need to register your mobile phone before using the emergencySMS service.  Click here to download the emergencySMS leaflet.