Emergency Card Scheme

As a carer you need to know that if an emergency happens, replacement care will get sorted out speedily and efficiently.

When emergencies happen, our lives are put on hold whilst we deal with the aftermath. For many carers life cannot simply be put on hold, when the person they are looking after relies on them for vital help and support. When a carer is rushed into hospital, who else will step in?

If carers face an emergency they need to know that replacement care will get sorted out speedily and efficiently. For many, this may simply involve contacting a family member, friend or neighbour who is willing to cover in an emergency.

This Emergency Card Scheme is designed to reassure Carers and the person they care for that, in an emergency, help will be on the way. The scheme is free to unpaid family Carers registered with us.

I have found Carer's Support to be a great help in looking after my elderly father. They have given me the skills I need in order to care for him effectively and knowledgeably. They have also given me the details of various organisations such as Careline who provide pendant alarms giving me peace of mind when I am not at home. Using the pentant alarm service means I'm able to continue working and caring for my father.

How it works

The scheme works in partnership with the Careline scheme run by Herefordshire Housing operating 24 hours a day, 7 days a week.

The card gives only your name and a personal identification number so that in an emergency, whoever finds the card, knows to call CareLine. CareLine will then call the emergency contacts that you, the Carer have provided.

The operator must be able to pass on the emergency call to someone who will look after the person you care for. So, in case your emergency contacts are not available, the final contact is Social Services Emergency Duty Team.

For your additional security and peace of mind all telephone and alarm calls into the CareLine service are voice recorded then return to our FREEPOST address.

The card gives only your (the Carer) name and a personal identification number so that in an emergency, whoever finds the card, knows to call CareLine. CareLine will then call the emergency contacts that you, the Carer have provided.

The person you care for will also receive a card for them to carry.

In an emergency the “finder” of the card will telephone CareLine. Their operator will then contact you, the Carer, or if you are unavailable, your chosen emergency contacts.

Your Emergency Contacts will receive a white card to keep on their persons.

Choosing your emergency contacts

Your emergency contacts should be relatives, friends or neighbours. If possible choose more than one contact. If the person you care for is already part of a Careline Scheme, it makes sense to choose some of their contacts as your contacts too.

What your emergency contacts need to know

Your contacts do not need to give any care themselves, but they need to know what help is needed and how to get it. This could be to contact a relative, a social worker or a place where the person you care for has regular respite. Talk over with them your contingency plans and make sure that these details are to hand.

Important information is how to get into the house e.g. can they have a key, do they know where a spare key is kept, do you have a keysafe, if so remember to give them the number. They will need to know if you have any pets, especially dogs, and what arrangements might be needed for their care. They will need to know details of any medication the person you care for has.

We will send each of your emergency contacts a card which has all the necessary information on it (which you have given on your application form) and you will have a copy. Please ensure that your contacts realise this card contains confidential information about you and the person you care for.

This information is also held by the CareLine Team once you join.