Help, information and advice

Money and benefits

Carer’s Allowance is the main benefit for carers. If you are looking after someone for 35 hours a week or more, you may be eligible.

The person you care for may be able to get help with the extra costs of being disabled or having a long term health condition. See if they can claim:

  1. Attendance Allowance (AA)
  2. Personal Independence Payment (PIP)
  3. Disability Living Allowance (DLA)

Do you have an illness or disability that means you need extra help at home? If so, you might be able to get a benefit called Attendance Allowance.

The quickest and easiest way to make a claim is by phoning 0800 055 6688. Opening hours are Monday to Friday, 8am to 6pm.  You won’t need to complete this form as staff will call you back and talk you through the claim.  You can ask someone to be on the call with you. This could be a friend, relative or support worker.  If you find long calls difficult, you can take a break and they will call you back.

The person you care for may be able to get help if they are over 65 and have care needs.  It is important that they claim Attendance Allowance (AA) if they qualify as it may help you claim other benefits.  If you are a carer and you have care needs you may be able to claim Attendance Allowance for yourself.
  • Tax Credits
  • Health and Care costs
  • Grants and Discounts
  • Working Age Benefits
  • Universal Credit – Universal Credit has been introduced to give you the support you need to find and progress in work. We want you to be able to benefit from all the positives that work brings.
  • Carers Credit

If the person you care for claims Attendance Allowance you may be able to claim Carer’s Credit.  Carer’s Credit pays National Insurance contributions on your behalf so that you don’t miss out on your state pension later because of your caring responsibilities.

  • Emergency financial support

Health and Wellbeing

Taking care of yourself

Nutrition – an important but often hidden issue for carers and their families, with 60% of carers worrying about the nutrition of the person they care for.

Coping with stress and depression – can affect anyone, but the pressure and expectations of caring can make carers particularly vulnerable.


Counselling Directory  was set up by a team who know how difficult it can be to find support. Through their own experiences of mental health issues, they have learnt how important having relevant information is and how the right support can help transform lives. Their team is passionate about counselling and we want to promote the huge benefits talk therapy can have.

Their website is a confidential service that encourages those in need to seek help and to connect individuals with qualified counsellors in the UK. The site contains information on the common reasons people turn to counselling, as well as articles, news, and events. To ensure the professionalism of the website, all counsellors have provided qualifications and insurance cover or proof of membership with a professional body.

Carers Leads in Herefordshire GP practices

Coming out of hospital (Carers UK factsheet)

Deciding to care or continue caring for someone who is coming out of hospital and who can no longer care for themselves in the same way as before can be very difficult. This factsheet outlines your rights as a carer during the hospital discharge procedure, the steps that should be followed before the person you care for is discharged from hospital, and what to do if things go wrong. This factsheet applies to people living in England.


As a carer you need to know that if an emergency happens, replacement care will get sorted out speedily and efficiently.

Herbert Protocol Missing Person Incident Form – Carers, family members and friends can complete in advance, a form recording all vital details, such as medication required, mobile numbers, places previously located, a photograph etc.  In the event of your family member or friend going missing, the form can be easily sent or handed to the police to reduce the time taken in gathering this information.

Emergency planning (Carers UK)

Mental Health

St Mary’s in Mind – A group of local Parents whose children go to St Mary’s and have mental health condition including: self harming, eating disorders and more.

Ross Meeting Centre – A new local service for people with mild/ moderate dementia. Providing support for both people with dementia and their carers. A person centred approach giving shared benefits. Email Ross Meeting Centre

Leominster Meeting Centre – For people with dementia and their carers.  Open every Tuesday, Wednesday and Thursday, 10am – 4pm. You are welcome to pop in for a coffee, join in activities or spend the day.  Contact Debbie Powney on 01432 371137 or email.

How to Make a Home Safe for a Loved One with Alzheimer’s or Dementia

Carers in Mind – In partnership with Herefordshire Carers Support, provide group meetings for people who care for a friend, neighbour or family member coping with a mental health problem.  Meetings will help you explore how to cope, how best to offer support, how to look after your own wellbeing, and let you know you are not on your own.  Find out more.

Mind Herefordshire

Depression self-assessment

Understanding depression

5 steps to mental wellbeing

Tackling Loneliness

Alcohol, Drugs and Addiction

ADT Healthcare is a free helpline for people affected by drug and alcohol addiction. The service is particularly helpful for family members affected by a loved one’s addiction.  Website: Tel: 0800 088 66 86

  • DESH – Second hand disability equipment for sale/free in Herefordshire
  • Adaptations and Telecare

Pharmacies and Medicine

A Carers Guide to Managing Medicines by Carers Trust

Dementia and Alzheimers

Multiple Sclerosis (MS)

Learning Disabilities

Practical support for bereaved parents by Contact

The death of a child will always be a distressing time, whatever the circumstances. At this very difficult time certain practical arrangements need to be made, and you may wish to ask friends or relatives to help you.

Relationships with your partner, family and friends

You may find that looking after someone can put a strain on your relationships with people who are important to you, whether that’s a partner, family, friends or somebody else.

Coping with guilt and resentment

Caring for someone can be very rewarding and can bring you closer together, but it can also be challenging and sometimes upsetting.

Legal and Rights

  • Making a Will
  • Lasting Power of Attorney

Free legal advise available at Herefordshire Carers Support with Kidwells Solicitors and Just Wills. Contact us to book.

  • Avoiding scams and fraud
  • Legal guide to dealing with Dementia
  • Becoming a deputy
  • Helping someone manage their money
  • Complaints and advocacy
  • Carers and the law.

Carers Assessment

  1. What does a Carers Assessment cover?
  2. Who pays for support?
  3. Who can have a Carers Assessment?
  4. What happens after a Carers Assessment?

Out and about

Accessible toilets
Days out

  • Public transport
  • How do I arrange transport to and from hospital?
  • Community transport
  • Lions Community Transport scheme
  • Community Wheels – a community car scheme for people in Central & North Herefordshire who are unable to use public transport and have no access to private transport of their own.
  • Travelling with equipment and medicine
  • Travelling with a Medical Condition – helpful travel tips and information showcasing some of the common problems associated with travelling abroad whilst having a health condition.

Blue Badge parking scheme
  • Who can help me fill in a blue badge application?

Free entry for carers to visitor attractions
Libraries and Carers
The Mobility scheme

Getting a break

  • Buying Care Guide
  • Holidays

Personal Assistants

LGBTQI+ Disabled People say there are many benefits to using self-directed support, such as having more choice and control over their care. But there are also challenges. For example, they fear coming out to personal assistants or support workers because their care might be jeopardised.

  • Care Homes
    • Directory of approved residential care homes in Herefordshire
  • Paid care at home
    • Directory of approved domiciliary care providers in Herefordshire
  • Sitting and befriending services
  • Hobbies, sports and activities
  • Paying for respite

Working and learning 

  • Flexible working
  • Support for working carers
  • Finding paid work
  • Volunteering
  • Studying and training
  • How employers can support Carers





























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