Herefordshire Carers Support Staff

	Jacqui Bremner M.Sc. CQSW Dip.SW PQSW Director	Overall management responsibility and setting of the strategic direction for the organisation. I have 30 years experience in voluntary and statutory organisations providing health and social care, as a practitioner, policy maker and senior manager.
	Sharon Pugh Head of Carers Support	My main responsibilities are to assist Jacqui with the organisation's Service Plan and operational issues and to supervise the workload of the Carer Support Team. My background is in health and social care. Over the last 23 years I have worked at the Acute Hospital Trust and Herefordshire Council in a number of roles including Information, Performance Management and Commissioning.
	Nick Jones A.A.T. Qualified Head of Finance	I am responsible for producing accounts, creating and managing budgets, maintaining insurances, phone contracts and any equipment needs. I am the office IT 'guru', here to support staff with any problems. My main aim is to do funding bids to raise money to maximise our services.
	Rachel Wilkins BSc Hons Psychology with Combined Studies Business Administrator	I am responsible for putting Carer registrations onto our database, sending out information to Carers, liaising with Carer Support Workers regarding home visits, one-to-one support, etc. and corresponding with Home Care providers to set up relief care and short breaks for carers. I am responsible for the Emergency Card Scheme for Carers; from their initial application to the final production of Emergency Cards. I help the whole team with various administration tasks as and when I am required to. I am constantly updating and 'tidying up' our database, ensuring it provides us with the most accurate figures possible when producing reports. I also assist staff with minor IT issues.
	Michelle Baillon Administration Support Officer	I am the Administration Support Officer for HCS. I am responsible for researching and updating the Short Breaks Database for Parent Carers, and facilitating the online Forum. I trained and worked as a Staff Nurse many years ago before starting a family. I have worked as a volunteer support assistant at an Autistic Unit within a Specialist School . I also started and ran a support group for families who have children with Autism. I have worked as a Carer and am myself a Parent Carer to my son who has Autism and ADHD and Sensory Processing Disorder.

Adult Carer Development Workers

The role of the Adult Carer Development Workers is to support Carers in their caring role. We work across the whole of Herefordshire each with a specific geographical area and interest in either learning disabilities, mental health and older people. The work involves targeted awareness raising with organisations which might provide services for Carers, signposting Carers for carers assessments, helping Carers to adapt to lifestyle changes for both them and the people they provide care for. We also support Carers with contingency planning and identify training needs for carers to help them cope with the needs of the cared for.

	Gill Munro Carer Development Worker	I was the Generalist Advice Service Manager and Training Manager of Worcester Citizens Advice Bureau for 14 years. I was responsible for the day to day running of the bureau, supervising and training the volunteers and paid staff and monitoring the quality of advice given to the public. During the past 4 years of my employment with them I was the Advice and Information Co-ordinator for Sure Start, providing a CAB service to parents with young families living in areas of depravation in Worcester. I have a BA and a teaching certificate and developed and presented courses for the WEA called Second Chance to Learn. I was a trained debt counsellor and ran financial literacy courses for a variety of groups of people. I am used to negotiating and acting as an advocate for people who have difficulty accessing their rights. I am an invigilator at Hereford Sixth Form College, which is fun and in the distant past I was manager of Age Concern Hereford for a short time.
	Helen Whitmore Carer Development Worker	I am the Adult Support Worker for the Ross-on-Wye and Golden Valley areas and run the Ross Support Group. I was a Secondary School teacher in Essex for over 25 years and moved to Herefordshire in 2007 looking for a lifestyle and career change. Before joining Herefordshire Carers Support in November 2010, I worked at Services for Independent Living, helping disabled people to gain information about Personal Budgets and assisting them to find the right support. I myself am a carer for my 22 year old daughter who has cerebral palsy, so have a good understanding of the issues and challenges Carers have to face.
	Katherine Fellows Carer Development Worker	I am the Adult Support Worker for the North Herefordshire area.

	Cathy Hayes Parent Carer Support Worker	My role is to support parents of children under 18 who have a physical or learning disability. I cover the whole of Herefordshire. My work involves raising awareness of Parent Carers and their issues with other organisations who provide services for their children. I offer emotional support and information to parents and facilitate a support group for those Parent Carers who enjoy meeting with other parents who are in a similar situation to themselves.
	Ed Roberts Young Carers Support Co-ordinator	My role is supporting Young Carers aged 8-18 years. Fortnightly we have a Young Carers Club in Marden and South Wye where we make sure the Young Carers are able to chill out time, join in on some structured activities and mainly have fun! We liaise with schools and attend meetings to support our Young Carers with their education. We also arrange fun trips and activities throughout the year.
	Sue Burch Assistant Carer Support Worker, Young Carer Team	I take telephone referrals and do any administration tasks required by the Young Carer Support Workers. I arrange (and take part in) Young Carer Clubs, activites, trips, etc. I am responsible for the day-to-day running of the office, including taking on tasks as required by the Adult Team.
	Alison Wells BA (Hons) Youth and Community Services	I am the Young Carers Community Link Worker. My main responsibility is to develop links with in communities, working with schools, GP surgeries, Integrated Locality Teams Working and third sector organisations throughout Herefordshire to promote identification and support of young people with caring responsibilities. I am also the lead worker for one of the South Wye Young Carers Clubs.
	Christine Dunlop Participation Worker	My role is to work with Carers in issues that arise in using services for them or the person they care for. I provide information to Carers and GP's and develop ways for them to communicate with each other. I also aim to enable Carers to be involved in the development of exisiting services and the planning of future services. I help Carers understand how services function and work with the people who provide them. I produce newsletters, organise conferences, organise training for Carers and keep up-to-date with current legislation and changes in services.
	Sue Black Participation Worker	My role within Herefordshire Carers Support is to make it easier for Carers, particularly Parent Carers to make their views known to the powers that be. I work alongside Cathy Hayes and support the Parent Carer Voice group and work on projects that are of interest to all Carers such as the Carers Charter, Carers Rights Day and events during Carers Week with Chrissy Dunlop
	Christine Cutter Admin Support	My role includes being the first point of contact for telephone enquiries and providing administration support for the Director, Staff and Trustees.
	Carol Criasia Older People Mental Health	We are based with Herefordshire Carers Support at Canal Road, this enables us to access up-to-date information on Carers issues. We are able to meet with Carers to discuss and identify their needs in their caring role, and following a Carers Assessment we will work with you to help access a Carers Break. Above all we are here to listen to carers.
	Ellie Wooles Adult Mental Health