Privacy Policy

Your Personal Information

Herefordshire Carers Support is committed to protecting your privacy and does not capture and process any personal information about individuals who contact us, whether in person, in writing, by e-mail or online, except where:

  • you voluntarily choose to register as a Carer with Herefordshire Carers Support; or
  • you apply to become a member or a Trustee of Herefordshire Carers Support; or
  • you provide mail or email addresses, e.g. for us to send you our brochures, newsletters or other information about us and our services.

No personal data obtained is used for direct marketing, except for information about Herefordshire Carers Support and its services. We never disclose personal data to third parties for their direct marketing purposes.

Data protection and your rights

When any personal information is supplied to Herefordshire Carers Support, We are legally bound by the Data Protection Act 1998 and in future, the General Data Protection Regulation (GDPR) which is applicable in the UK from 25 May 2018.  Compliance with these ensures that your information is processed lawfully, fairly and in a transparent manner; is collected for specified, explicit and legitimate purposes; is adequate, relevant and limited to what is necessary; is accurate and, where necessary, kept up to date; is kept in a form which permits identification of data subjects for no longer than is necessary; and processed in a manner that ensures appropriate security.

If you object to our using your personal data to send you information about our services and activities you can instruct us to cease doing so at any time by writing to or emailing us at [email protected].

You have a right to ask for a copy of the personal information Herefordshire Carers Support holds about you (for which Herefordshire Carers Support may charge a small fee), and to have any inaccuracies in your information corrected.

If you believe that any information Herefordshire Carers Support holds about you is incorrect or incomplete you should write to or email the website manager at the address below. To help us locate your records more easily please let us know something about the nature of your previous contact with Herefordshire Carers Support.

Any information that is found to be incorrect will be corrected as soon as possible.

Our website

General use

Anyone is entitled to view any non-password protected parts of the website and to use for their own purposes the information contained therein, provided:

  • it is used for information purposes only, for reproduction for personal use only and not for reproduction on any other website or for commercial gain without permission;
  •  any links created to the website are notified to and approved by Herefordshire Carers Support before they are created;
  • no part of the website is copied, stored in a retrieval system, or transmitted in any form or by any means to any third party without the permission of Herefordshire Carers Support;
  • the names and logos of Herefordshire Carers Support and all related product and service names, designs marks and slogans are the trade names, service marks or trademarks of Herefordshire Carers Support and may not be used without the prior consent of Herefordshire Carers Support.

Information we collect

When you use our website it will collect and use information to help us understand more about how the website is used, including:

  • information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation and details);
  • information that you provide to us for the purpose of registering as a Carer or applying to become a member or a Trustee with us;
  • information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
  • information to enable it to send you electronic communications about Herefordshire Carers Support that you have requested to receive, and that may be of interest to you, including information regarding our work, current and future activities and specific appeals;
  • any other information that you choose to send to us.

No transmission of data over the Internet can be guaranteed to be 100% secure. Herefordshire Carers Support cannot ensure or warrant the security of any information you transmit to it and you do so at your own risk.

If you have signed up to one of our online communities, such as example  – we may contact you via email with helpful tips and information about getting the most from the community, as well as regarding opportunities to be involved in the wider work of Herefordshire Carers Support. You can unsubscribe from these emails at any time by emailing us at [email protected].


We use cookies on the website to keep track of you whilst you navigate the website. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:

Links to other websites

This website contains links to enable you to visit other websites. Herefordshire Carers Support is not responsible for the content or privacy practices of other websites. Links to external websites do not represent any kind of recommendation or endorsement by Herefordshire Carers Support of the accuracy of the content of external websites.


Herefordshire Carers Support makes every effort to ensure that the information contained within the pages of our website is accurate and up to date, but gives no warranty regarding its accuracy or completeness.

Consequently, Herefordshire Carers Support accepts no liability for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained in this website.

No liability can be accepted in respect of losses or damages arising out of changes made to the content of this site by unauthorised third parties.

Changes to privacy policy

Any changes to this policy will be notified on our website for one month after the change occurs.

Contact us

If you have any queries about this policy please contact us by e-mail to  [email protected]; or by post to Herefordshire Carers Support, Berrows Business Centre, Bath Street Hereford HR1 2HE; or by telephone: 01432 356068.