Practical Support

There are currently 850,000 people living with dementia in the UK, each with their own unique personalities and life stories. They have the right to be treated with respect, and not stigmatised or treated differently to others because of their dementia.

Any Carer who appears to have a need for support should be offered an assessment.

You will be entitled to an assessment regardless of the amount or type of care you provide, your financial means or your level of need for support.  You don’t necessarily have to live with the person you are looking after or be caring full-time to have an assessment.  You may be juggling work and care and this is having a big impact on your life.

You can have an assessment whether or not the person you are looking after has had a needs assessment of both your needs can be undertaken at the same time.

If you are sharing caring responsibilities with another person, or more than one person, including a child under 18, you can each have an assessment (although for a child under 18 the assessment will be different).

Running a Carer Passport scheme can be a great undertaking, the benefits are even greater. is designed to give you the ideas, tools and best practice examples you need to set up a scheme which works – for organisations, for carers and for the wider community.

Care Act 2014 (England)

Children and Families Act 2014 (England)

Complaints and advocacy

Equality Act 2010


Agincare celebrated their 30 year anniversary in 2016. Amidst ongoing challenges for the social care sector, they have further grown their portfolio of services, both into peoples’ own homes and in terms of care home provision.

Bluebird Care

Care Providers and Housing Options

Choosing Care Services (NHS)

Crossroads Care

Crossroads Care

Kemble at Home

Kemble at Home

Thousands of people with profound and multiple learning disabilities cannot use standard accessible toilets. They need support from one or two carers to use the toilet or to have their continence pad changed. Standard accessible toilets do not provide changing benches or hoists. Most are too small to accommodate more than one person. Without Changing Places toilets, the person with disabilities is put at risk, and families are forced to risk their own health and safety by changing their daughter or son on a toilet floor.

Find a Changing Places toilet quickly and easily!

Be Our Guest

Contact the Elderly has hundreds of groups meeting every month across England, Scotland and Wales for fun, friendship, tea and cake!

To find out if we have groups currently running (or planned) near you, as well as who would be the best person for you to speak with ‘click here’

Living well with Dementia in Herefordshire

Over half (57%) of the people with dementia in Herefordshire have been given a diagnosis. Locally we are working to meet a national expectation so that two thirds are diagnosed.

Herefordshire Clinical Commissioning Group (CCG)

Living Well With Dementia in Herefordshire

By Herefordshire Clinical Commissioning Group (CCG)

Dementia Connect

Dementia Connect is Alzheimer’s Society’s comprehensive services directory for people affected by dementia in England, Wales and Northern Ireland.

Enter your postcode or place name to find voluntary, statutory and private services nearest and most relevant to you. Each listing includes a map and clear, essential information about that service.

Dementia Connect

Dementia Friendly Rural Communities

A practical guide for rural communities to support people affected by dementia.

Dementia Friendly Rural Communities

Herbert Protocol

The Herbert Protocol is a national scheme adopted by police services and other agencies across the country.

It is a simple risk reduction tool to be used in the event of a person with Dementia or other mental vulnerability going missing. It consists of a form that contains vital information about a person at risk that can be passed to the police if the person is reported missing. A recent photograph of the person should also be kept with the form.

The basis of the scheme is for vital information about the person such as medication, description, photograph, significant places in the person’s life and their daily routine, to be pre-recorded on a form. It encourages carers, families, friends or neighbours, to hold information about the person with Dementia that can help the police find them if they do go missing.


It is easier to deal with emergencies if you have planned for them beforehand.
Here are some handy tips to help you deal with any emergencies that happen:
Make a list of emergency numbers

Stick a list of emergency numbers to your fridge so you have them to hand if you need them in a rush.

Get in touch with your local carer service to see if there is an emergency card scheme in your area.

Make sure you have a carer's assessment and ask about emergency planning

As a carer you have a legal right to a free assessment of your own needs. This is called a carer's assessment. To request a carer's assessment call 01432 260101 or email [email protected]

Find out about time off in an emergency

You’re allowed to take time off to deal with an emergency involving a dependant.

See if sensors that can tell if the person you care for has fallen or wandered out of the house might help.

Find out more about telecare.

Add an ICE (In Case of Emergency) number to your phone

Add an ICE (In Case of Emergency) number to your phone - add the phone number of the person you would like to be called in an emergency and save their details under ICE in your contacts.

Do you have a long-term health condition?

The Expert Patients Programme (EPP) A free self management course to help you take control of your life.

EPP Leaflet

Course Dates Autumn 2018


A Safehands holiday is so much more than an accessible room in a fantastic location. We work hard all year round to make sure that we offer the very best in live music offering all-round entertainment to our guests.

Our chefs serve up mouth watering breakfasts and delicious three-course meals. You’ll find our menus are a delightful mix of your favourite dishes, classics with a twist and something new to try.

Both our hotels has it’s own unique activity options so you might end up in the welsh valley’s, shopping in Cheshire, entertaining the animals at Blackpool Zoo or on an accessible steamer cruise across windermere in the lake district.

No matter how much or how little you feel like doing, why not let our friendly, helpful team make your break one to remember!

Safehands Holidays Reservations

2 Neptune Court

Whitehills Business Park



Telephone: 0333 999 8888

These services have to be referred to via a GP or Hospital Consultant, therefore members of the public/patients cannot refer themselves.

You can ask your GP or Hospital Consultant if you would be eligible to be referred for this service.


SHYPP provides 16 – 25 year olds across Herefordshire with housing, training and employment opportunities.  They provide a range of accommodation suitable for young people at different stages of their lives including foyer accommodation, move on flats and shared houses.

Safeguarding Adults

Safeguarding Children

Safety at Home

Herefordshire Carers Support: Counselling for Carers

How can Counselling help Carers?

Counselling can help with the huge emotional responsibilities associated with   being a carer.

It is:

  • an opportunity to feel heard and cared for
  • time and space for you
  • to be heard without judgement
  • to be listened to in a way that lets you tell your story

Counsellors will not tell you what to do.  Counsellors will focus on understanding your situation from your point of view.

Sometimes feelings around your caring role can be overwhelming and frightening. You may experience anger, irritation, a sense of loss or isolation. Such emotions can seem unacceptable to you in your caring role; and can lead to feelings of guilt and shame.

Our Counselling Service gives you a safe and confidential place to express and explore your feelings and thoughts. Counselling can help:

  • gain a new perspective
  • validate your role as a carer
  • provide space to ‘offload’
  • make the difference between coping and not coping

What is the Counselling Service?

You will be offered 6 free weekly sessions of fifty minutes. This is intended to give you the opportunity to see if counselling is right for you. There is a review after the fourth session and again after the sixth session. Further sessions can be agreed between you and your counsellor, but there is a minimal charge for these to cover the cost of the room booking and volunteer expenses.

The time and venue of your sessions will be mutually agreed.

At your first session, the service on offer will be explained to you.  It is for you and the counsellor to decide if you can work together and that the service will be of benefit to you.  To proceed further you will be invited to enter into a counselling agreement.

Counselling Directory

Newton Farm Community Centre


The Compassionate Friends

The Compassionate Friends (TCF) is a charitable organisation of bereaved parents, siblings and grandparents dedicated to the support and care of other similarly bereaved family members who have suffered the death of a child or children of any age and from any cause.

Herefordshire Bereavement Support Directory

Cruse Bereavement Support

Herefordshire Bereavement Support Directory

Carers UK Forum

The Carers UK online forum is a community of people who know exactly how you feel. They may be strangers – at first – but you’ll be surprised how sharing an experience, a problem or just having a good old rant to a fellow carer can make a world of difference.

Wonder Moms

Wonder Moms is a project by three moms to share real talk, helpful information, and practical advice with parents of kids who have intellectual disabilities, Down syndrome, autism, language and speech delays, deafness, chronic illness, and traumatic brain injury.

National Council for Palliative Care

Aspire Living

If you have a learning disability, or any other disability, they’ll provide the support you want, how you want it.  They work with you, your family and carers to see what you need and what you want.  Then they make it happen.


ECHO is an independent, Herefordshire-based charity making a difference to the lives of disabled people. There’s a summer activities programme, leisure events as well as running 25 diverse and innovative projects their work extends into inclusive volunteering, work experience and training.

Anxiety comes in many forms, from the general worry that comes from everyday life to the intense fear caused by major psychiatric disorders. As debilitating as anxiety can be to our mental and physical health, it’s also corrosive to our quality of sleep—whether you’re a college student pulling an all-nighter or a veteran jolted awake from a nightmare caused by PTSD.

Sleep Guide for Anxiety

This guide covers how anxiety and sleep are interrelated, change with age, and what you can do to improve both.

NHS Choices

Most people experience problems with their sleep in their life.  In fact, it’s thought that a third of Brits will have episodes of insomnia at some point.

The causes can include physical conditions, psychological conditions (such as depression or anxiety) or a combination of both.

NHS Sleep Self Assessment

This short test from Sleepio will give you a 'sleep score' plus practical tips and advice for improving your sleep.

2gether NHS Foundation Trust

101,000 estimated Carers in Hereforshire and Gloucestershire

2gether NHS Foundation Trust

Sleep issues can be caused by a wide range of factors such as stress and anxiety, physical health conditions or certain medications.

Prolonged sleep problems are called ‘insomnia’ and if these issues are affecting your daily life, you should seek help.

Improving Your Sleep Presentation by 2gether NHS Foundation Trust

Information for Carers

Help and advice for relatives and friends who support people using 2gether NHS Foundation Trust

Age UK Herefordshire and Worcestershire Training Solutions

To enrol on one of the courses just phone or email a member of the training team who will be happy to discuss your needs and how we they can support you.

01905 740950

Training Solutions (Age UK)

Dementia Carers Count

These three-day Carer Support Courses provide an invaluable opportunity for family carers to spend time with experienced professionals, to really learn, to get the information and advice they need for their own unique situation and to have time to talk and share experiences with other family carers.

020 3096 7894

Dementia Carer Support Courses